If you're having trouble signing in, follow these steps.
Username
Select the Forgot Username link on the TOEFL® Access sign-in page.
Enter the email address associated with your account.
Your username will be emailed to that address.
Password
Select the Forgot Password link on the TOEFL Access sign-in page.
Enter your information. There are few options:
If you're an ETS Data Manager user, you may enter your username.
Other users, you may enter your email address.
All users may enter a telephone number.
3. Your username will be to the email address associated with TOEFL Access.
Other Issues
Unauthorized Access
If you face TOEFL Access sign-in issues and receive an error message such as "You are not authorized to access the requested application/page with the ID you are currently signed-in as," follow these steps:
Check whether you are trying to login using the exact same username as you have access to for your institution's account. The username is also available under the Manage Users page.
Check whether your username includes ExtSys in the prefix. If so, this is a server-to-server account that is solely intended to manage integrations with TOEFL Access and cannot be used for login purposes.
If your username does not include ExtSys, then it may be possible that you are logged in another ETS application that is causing an identity conflict. To resolve this, close all existing sessions and your browsers. Then open an incognito window and retry logging in to TOEFL Access using the same username and associated credentials.
If nothing works, try contacting the administrator of your institution and ask them to add you to the account by navigating to the Manage Users under the profile dropdown. Once added, an invitation is sent to your inbox, which must be accepted within 24 hours.
Account Blocked
If you are locked out of TOEFL Access and cannot sign-in with an error message such as "Your account has been blocked after multiple consecutive login attempts", follow these steps:
Click on the Forgot Password link on the TOEFL Access sign-in page.
Enter your information to reset your password. Remember that:
If you're an ETS Data Manager user, you may enter your username.
Other users, you may enter your email address.
All users may enter a telephone number.
After you login with your new password, your account will be unlocked automatically.
Still need help? Please contact us: help.toeflaccess@ets.org.